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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Utoaji Express offers reliable local delivery services tailored for fast and secure delivery. We calculate shipping costs based on the distance between the vendor and the customer to ensure fairness and transparency.
Do You Ship Internationally?
Currently, Utoaji Express focuses on domestic deliveries within the U.S., particularly in our active service zones. We are working on expanding our reach for future international shipping.
How Long Will It Take To Get My Package?
Delivery times depend on the vendor’s location and your address. Most orders are processed and delivered within 1 business day between 4-8pm.
PAYMENT
What Payment Methods Are Accepted?
We accept all major payment methods available through our marketplace, including credit/debit cards and other supported gateways.
Is Buying On-Line Safe?
Absolutely. Utoaji Express uses secure payment gateways and SSL encryption to protect your data. We take your privacy and security seriously.
Order & Retunrs
How do I place an Order?
Simply browse the products on our store, add them to your cart, and proceed to checkout. You’ll be guided step-by-step through the process. You can check out the product from only a store at the same time. We recommend browsing the products by store.
How Can I Cancel Or Change My Order?
If you need to cancel or modify your order, please contact us as soon as possible. Cancellations can only be made before the item has shipped. You may cancel and receive a refund if cancellation occurs before delivery.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to manage your orders, track shipments, and enjoy a faster checkout experience.
How Do I Track My Order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your delivery status in real-time on our website.
How Can I Return a Product?
To return a product, visit your account dashboard or contact our support. Cancellations can only be made before the item has shipped. You may cancel and receive a refund if cancellation occurs before delivery.